ScrumWorks Pro Support

ScrumWorks Pro:

CollabNet is committed to improving your organization’s processes through Scrum. To ensure that you maximize ScrumWorks Pro’s rich functionality, we offer support to our customers in a number of ways. Please take a look at the table below to determine how best to address your issue.

How can we help? CollabNet is available to help in a number of ways:
Contact Support	Email support is included with subscription licenses and customers with support contracts.
Community Portal	Our customer community portal is the best place to ask questions, suggest feature ideas, leave feedback, and report problems. Get involved!
Tutorials	Our ScrumWorks Pro tutorials provide users with step-by-step best practice guides designed to help them hit the ground running. Topics range from Scrum fundamentals to advanced discussions of estimation, metrics, and reporting.
Documentation	ScrumWorks Pro full product documentation, which includes all aspects of product installation and use, can be accessed here.
Download Center	Customers and trial users can log in to download new releases of ScrumWorks Pro.

ScrumWorks Basic:

Support for ScrumWorks Basic is provided by community.

• Community Support
• Flash Tutorial: How to Define and Prioritize Work
• Flash Tutorial: How to Schedule Work
• Product Documentation
• Frequently Asked Questions