Seamless Technologies Connector -- TeamForge to BMC Atrium
Seamless Technologies has extensive knowledge of the tools that enable a complete end-to-end service management solution including portal creation, Configuration Management Database (CMDB) integration, workflow orchestration and automated network, storage, compute and security provisioning
Seamless has created an integrating connector between the CollabNet TeamForge platform and BMC® Atrium™ Configuration Management Database (CMDB). BMC Atrium is a service-enabling architecture that discovers, models, and manages business and IT services and processes. It is designed around ITIL® best practices, and has been deployed by large enterprises worldwide. Seamless offers a Universal Connector Platform as an "Apps to Ops Data-Pump,” utilities to enable very fast bulk data and metadata movement between systems.
Seamless Technologies Connector for CollabNet TeamForge extends collaboration through:
Continuous service improvement – leverage corporate-wide feedback to help identify which source code assets (applications and business services) should be re-used and standardized, and distinguish which developer teams are producing quality services.
Integration made simple – enable end-to-end use cases for application lifecycle management, automation control and defect tracking from operations to development, by user or module.
Deliver more, faster – gain effective an autonomic cost saving solution by reducing the data upload time (Data Source to CMDB) to an hour as opposed to one to two months taken by some other tools.
Why Seamless Technologies Connector and CollabNet?
Before installation of the Seamless Connector for TeamForge to BMC Atrium CMDB, the Change Management process and the application release process were completely separate silos. With the introduction of this connector, customers get a complete ITIL view of application lifecycle components as Configuration Items CIs within the CMDB which help recognize the relationships between different application components. This provides regulatory and process compliance and business and operational efficiency gains.
With the most up-to-date asset information in the CMDB, the standard IT Service Management (ITSM) applications or workflow developed by an Action Request System, like BMC Remedy, developer enables Service desk agents to include the latest asset information with all issues. The integration makes the application development and service desk processes more efficient.
By using the CollabNet Soap API, this integration provides real-time synchronization of the Software Configuration Management/ Application Lifecycle Management (SCM/ALM) artifacts from the software development group such as projects, packages and releases. Easy to implement, this product will show value within an hour after installation.
