CollabNet4Salesforce.com CRM

CollabNet4Saleforce.com seamlessly combines Salesforce.com CRM with the industry’s leading distributed software development platform: CollabNet SourceForge Enterprise. With CollabNet4Salesforce.com, any member in Technical Support, Services, Sales, or Marketing can gain real-time visibility into customer cases that need involvement from Development and can collaborate on resolving customer issues.

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Capabilities

Features / Benefits

Case and Issue Management fully integrates into the Distributed Software Development Lifecycle

• Case issues are created in either CollabNet or Salesforce.com, depending on the customer's desired methodology.
• The two systems are kept in sync using existing Web services, triggers, and events.
• Allow distributed developers and customer-facing users to each work in their preferred environment while collaborating on client issues.
  

Distributed Software Configuration Management using CollabNet Subversion

• Development teams can check portions of their application into Subversion, the new standard for Web-based Software Configuration Management (SCM) sponsored by CollabNet.
• Collaborate with other team members on code improvements to address Salesforce.com user reported defects.
  

Collaborative information management

• Information about the application being developed, using Apex or any other industry technology, can be entered into a wiki that appears in the Salesforce.com user interface.
• Development teams can easily and securely collaborate with cross-functional teams as well as customers (if desired) on document coding standards, acceptance criteria, or any other content.